WHITBY, ON. (August 1, 2017) – 360insights, a global leader in channel management software, and pioneers within the incentive and promotional analytics and insights space, is pleased to announce the appointment of Laurie Lucente as Vice President, Operations and Continuous Improvement. Ms. Lucente will be responsible for overseeing 360’s contact centre, client success, point of sale processing, and continuous improvement teams as well as identifying, refining and implementing new initiatives that support greater efficiencies and transparency for clients.
“The whole company is super excited to have Laurie join the team,” said 360’s founder and CEO, Jason Atkins. “She’s got such an uncommon knack for building solid, repeatable processes, coupled with a comprehensive understanding of 360’s founding commitments to delivering amazing experiences for our clients and our employees. This is a great fit.”
Laurie will leverage her twenty years as a respected leader in Operations with strong management skills in implementing new processes and technology to support business strategies, and comes to 360 with the reputation of being a leader and motivator who demonstrates passion for team development.
Ms. Lucente joins 360 from Shoppers Drug Mart where she began in Call Centre Management in 2000, then moved into progressively senior roles, in Product, Project and Relationship Management. While with Shoppers Drug Mart, Laurie delivered numerous projects where the focus was on developing operational efficiencies and streamlining processes such as the launch of a new Enterprise Point of Sale system, e-Commerce platform, and various Marketing and Business Analytics efficiency driven initiatives.